Job description: Hotel Manager / Hotel General Manager
Reports to: Area Director / Area General Manager/ CEO/ COO/ MD
Internal key liaisons:
- Chief Financial Officer
- President & C.E.O.
- Director of Operations
- Department heads
External key liaisons:
- Local & public authorities
- Main accounts
- Guests
Reports to: Area Director / Area General Manager/ CEO/ COO/ MD
Internal key liaisons:
- Chief Financial Officer
- President & C.E.O.
- Director of Operations
- Department heads
External key liaisons:
- Local & public authorities
- Main accounts
- Guests
Key accountability
- The Hotel Manager is responsible for achieving optimal guest satisfaction and a good working environment to attain all set objectives. To achieve this, the Hotel Manager should run the hotel in accordance with the Standard Operating Procedures and Policies as set out by the company.
- The Hotel Manager shall see to the implementation of optimal and attractive products and services required to address
- the hotel’s target groups, based on pre-agreed marketing plans and budgets. The Hotel Manager shall ensure the correct production and distribution of information and promotion materials as agreed to.
- Guard the efficiency/productivity and the company results:
- Draw up plans and budget concepts (revenues, costs, etc.);
- Safeguard the realization, tracing and adjustment of deviations;
- Developing improvement actions, carry out costs savings;
- Guard/ controlling of cost price
- Delivering of data and proposals for the budgets and investments.
- Safeguard quality of operations (internal & external audits)
- Manage the various Department Heads
- Coordinate planning of Department Heads and Assistant Managers with regard to time-tables, work schedules, employment of employees within the different services; solving of bottle necks;
- Coordination of the execution of activities via instructions to the Heads of Departments/ Assistant Managers, supervision of the execution;
- Determination of the workforce, recruitment and hiring of new staff, supervision of sufficient introduction, execution of performance reviews and training of staff.
- Be accountable for responsibilities of department heads in their absence.
- Implement the SOPs optimally in the hotel and act as a flag ship establishment for the brand.
- Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Master's Degree, Hospitality/Tourism/Hotel Management or equivalent.
- Required language(s): Bahasa Malaysia, English
- At least 10 year(s) of working experience in the related field is required for this position.
- Preferably Senior Managers specializing in Hotel Management/Tourism Services or equivalent.
If you are interested in this position, please send an email
to malaysiahiddenjobs@gmail.com
with a brief description about yourself, why you are suitable / qualify for
this position and the job title/code. Please do not email your resume yet. We
will contact you and provide more information about this job opportunity.