An established property development listed company in KL.
Responsibilities include but are not limited to:
- Project Planning / Project Development / Project Management & Pre - Opening various types of retail stores
- Retail Business Development
- Daily Business Operations & Management
- Forecasting, Budgeting, Strategic Planning & Research
- Profit & Loss Responsibilities
- Assist the COO & senior management to establish organizational goals, performance objectives, guidelines and best practices that are based on Board Policy and strive towards achieving them.
- Oversee all store/supermarket operations based on the goals, objectives, and standards of the organization.
- Oversee, assist, and supervise all department managers in planning and performance to achieve all goals and objectives.
- Provide a model of supportive and participatory leadership promoting the concepts of team building and empowerment.
- Monitor overall store/supermarket conditions to meet customer service objectives and budgetary goals.
- To Plan and implement all store operations within budget.
- Develop and oversee store design and merchandising plan.
- To help direct and maintain inventory, product mix, and merchandising standards sufficient to meet organizational ends and goals.
- To design, develop, and maintain a store/supermarket that is well merchandised and customer friendly.
- To evaluate and identify customer service needs and develop necessary training to ensure the co-op provides outstanding customer service to its members and customers and communicates clearly and effectively to the membership.
- Monitor key indicators to ensure overall satisfaction.
- To develop staff training plan, pay scale, position descriptions, staffing structure, orientation process, employee benefits and policy manual to ensure that organizational training needs are met.
- To oversee hiring of all other staff and to develop and maintain a system of staff feedback designed to facilitate communication within and among departments and participate in direct one-on-one performance feedback with supervisors and staff as necessary.
- Understand, implement required programs, manage and monitor compliance
- with applicable federal and state health and safety laws.
- Ensure that all staff are trained in and follow all organizational safety procedures and guidelines and ensure that the store/supermarket provides a safe work environment for all staff and customers.
- Coordinate store/supermarket information with website, plan and manage store promotions and design and maintain a marketing campaign within budget to maximize local involvement and increase sales and membership.
- Develop and map out new store/supermarket expansion plan and lease new profitable and strategic store/supermarket sites and negotiate the most favorable leasing terms including M&E provisions and advertising space.
- Perform study all new sites in terms of demographics, trade area, ROI, right sizing, accessibility and traffic counts.
- Work with Finance department to secure budget funding for new sites acquisition.
- Manage all leasing matters including new leases, renewal, closure, relocation and extension.
- Plan and build best value new store / supermarket in accordance to planned specifications and designs, within cost budget and on time delivery to operations.
- Manage all refits and new store / supermarket construction process. From initial layout, drawings, tender, approval, award of tender, on-site supervision until the handover to operations.
- Liaise and manage the project team comprised of external contractors, M&E consultants and landlord’s fit-out team.
- Conduct business review with contractors, services providers and equipment suppliers to create a win-win and proactive partnership.
- To maintain all Company owned stores / supermarkets and facilities in good working conditions at lowest cost and shortest turnaround time.
Qualifications:
- Bachelor’s degree in business or related field; MBA in Business Administration is preferred.
- 15+ years managerial experience with retail stores/supermarket background with at least 5 years experience in retail/supermarket management with experience in reporting directly to CEO or COO.
- Experience in working with boards of directors providing professional, accurate, and strategic advice.
- Experience in retail stores/supermarket retail industry processes and decision making.
- Experience with operating, capital and cash budgeting.
- Working knowledge of store point of sales systems and computer literacy.
- Ability to handle multiple demands and make tough decisions.
- Excellent written and verbal communication skills, especially in English.
- Sense of urgency & commitment to cooperative values and principles.
- Ability to organize time to the best advantage of the organization.
- Demonstrated strong customer service skills, effectively addressing customer issues and controlling business impact.
- High standard of integrity and reliability.
- Salary open to negotiation depending on experience levels with good benefits including car & accommodation or allowances provided.
If you are interested in this position, please send an email
to malaysiahiddenjobs@gmail.com
with a brief description about yourself, why you are suitable for this position
and the job title/code. Please do not email your resume yet. We will contact
you and provide more information about this job opportunity.